Evening Library Assistant


DepartmentLibrary
Job TypePart Time
FLSA StatusNon-Exempt
Position reports toDirector of the Library

Description:

The evening library assistant will assist users with library services and basic IT support on evenings and some weekends (approx. 25 hours/week). The successful candidate will provide high-quality customer service, provide library circulation services, help users find library materials, assist with printing/scanning, troubleshoot IT issues in person and over the phone, monitor the building for security and escalate issues appropriately when necessary.

Essential duties and responsibilities
  • Provides polite, high-quality customer service to the Lynn community
  • Provides timely support for library and IT needs within accepted university practices
  • Helps patrons find materials in the online catalog and locate them in the stacks or online
  • Educates users about library services and policies
  • Checks materials in and out, handles reserves items and interlibrary loan, and works with the library circulation system
  • Provides security in the building and reports problems when necessary
  • Troubleshoots problems with printers, copiers, scanners and PCs in the library building
  • Helps to train and supervise student assistants
  • Provides tier-1 (initial, basic) IT help
  • Creates, tracks and manages incident reports for incoming IT issues, questions or problems using the incident management system
  • Answers and prioritizes IT issues and questions
  • Identifies and resolves general computer and software issues (operating system issues, password locks, email issues, wireless issues)
  • Reports/escalates issues through the appropriate channels in a timely manner

Requirements:

  • High school diploma or GED
  • Experience in front-line, public-facing service, preferably in a library or help desk environment
  • Excellent customer service skills and attitude
  • Working knowledge of both PC and Mac OS and familiarity with supporting Apple devices including iPhones and iPads
  • Ability to work independently after initial training
  • Excellent communication skills and the ability to explain and implement policies and procedures
  • Ability to stand and walk and reach with hands and arms 1/3 of the time
  • Ability to stoop, kneel crouch or crawl 1/3 to 2/3 of the time
  • Ability to use hands to finger, handle or feel and sit over 2/3 of the time
  • Ability to lift up to 10 pounds over 2/3 of the time, up to 25 pounds and up to 50 pounds under 1/3 of the time
Preferred:
  • Experience analyzing and troubleshooting computer systems, software and peripherals
  • A+ of MCP certification

 

To Apply:

Applicants should submit cover letter and resume to: