Front office manager

According to the Bureau of Labor Statistics (BLS), “lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably.

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers try to make sure that guests have that good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary from providing a room to granting access to a swimming pool; from offering a free breakfast to having a full-service restaurant; from having a lobby to operating a casino and hosting conventions.”

Job responsibilities: Front office manager

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making 
  • Interview, hire, and train and sometimes fire staff members
  • Coordinate office activities of hotels or motels and resolve problems

Salary outlook: Front office manager

The average salary for a front office manager is about $46,810 or $22.50. The BLS estimates that employment of front office managers will grow 1 percent between 2012 and 2022. 

What degrees can help me become a front office manager?

Applicants can qualify as a lodging or front office manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. Lynn offers the following foundational degrees that can help you in your career path:

Contact Career Connections

  • Telephone
  • E-mail
  • Office hours
    Monday – Friday
    9 a.m. – 5 p.m.