Front Office Manager

Directs and coordinates all operations of a hotel, motel or resort. Responsible for the efficient and profitable operation of the establishment, and also maintain a high level of guest satisfaction. Ensures appropriate staffing and productivity. May manage small privately owned hotel/motel, or may be corporate manager in franchised or corporate-owned/operated chain. In hotel/motel chains, administrative decisions regarding room rates and purchasing supplies may be handled by the corporate head office. In large hotels, assistant managers assume responsibility for daily supervision of staff and operation of the front desk, guest services, housekeeping, engineering, and food and beverage departments.

To learn more about becoming a front office manager, read about our hospitality management MBA program.